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XSI Crash on startup
Posted: Thu Jul 30, 2009 12:51 pm
by Thunderstorm025
Hi i downloaded XSI foundations 4.2 from this site and whenever i try to open it i get the following message:
Code: Select all
Runtime Error!
Program: ...age\XSI_4.2_Foundation\Application\bin\nt-x86-p3\XSI.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
Since XSI 4.2 is no longer supported by softimage i decided to ask here
anyone got any ideas?
PS i tried installing Xsi 5.0 and the same thing happens.
And if i run 'runonce.bat' i get an error saying that 'This application has failed to start because ilcor10.dll was not found. Re-installing the application may fix this problem'
But if i try to reinstall it, it tells me to 'insert the disk with data2.cab'
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 11:25 am
by vegati
Do you have any fire walls or anti virus programs?
If you do, disconnect from the internet, turn any and all antivirus and firewall programs, now try running it.
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 3:28 pm
by Thunderstorm025
i disconnected the internet and firewalls but i have no idea how to turn off the AVG virus protection without uninstalling it...
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 4:29 pm
by vegati
Go to control panel and look for an option called something along the lines of 'firewall' and get into that. If you have the same computer that I do then the window that pops up will have three options, General, Exceptions, and Advanced. Click on Exceptions and Add Program. Then select the XSI .exe and it will probably be fixed.
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 5:43 pm
by Thunderstorm025
nope it still doesn't work
The title at the top of the window says 'Microsoft visual c++ runtime library' if that helps at all
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 5:44 pm
by vegati
Wait, so is your anti virus store bought (like Norton Antivirus) or did it come with the computer (yes there is a difference)
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 6:07 pm
by Thunderstorm025
yeah it came with the computer and it keeps on telling me to get the full version but i don't want to spend the money at the moment
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 6:12 pm
by vegati
OK, go to Control Panel, and look for Security Center or something like that. One of the options will say Virus Protection. Turn that off and then try running XSI
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 6:51 pm
by Thunderstorm025
how exactly do you turn it off?
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 7:00 pm
by vegati
It depends on your operating system. If have XP, then this is your lucky day 'cause I have XP. You'll see the three buttons and each one will have a light. Click on the virus protections light and it should change colors. It is now turned off. Now try XSI
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 7:06 pm
by Thunderstorm025
i have Xp but when i click on the lights it just shows a drop down list with a link showing 'how antivirus protecs my computer'
and right clicking does nothing at all
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 7:07 pm
by vegati
OK, try this: Click on recommendations and check the box that says "I have an anti-virus program that I'll yadda yadda yadda"
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 7:14 pm
by Thunderstorm025
where is recommendations?
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 7:20 pm
by vegati
In the drop down menu that you get when you click on the virus protection thing
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 7:29 pm
by Thunderstorm025
thats wierd, all i get from the menu is: "AVG anti-virus Free reports that it is up to date and virus scanning is on. Antivirus software helps protect your computer against viruses and other security threats. (then the link) How does antivirus software help protect my computer?"
I clicked on that link and it showed me the help and support page, in the search box i typed in "how to turn off anti virus" but it came up with no results
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 7:32 pm
by vegati
Hmmmm. Could you possibly provide me with a screenshot of the drop down menu?
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 7:53 pm
by Thunderstorm025
Sure:

sorry its a little small
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 7:54 pm
by vegati
Thunderstorm025 wrote:Sure:
sorry its a little small
I don't see anything in the hide box
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 7:57 pm
by Thunderstorm025
thats wierd i can see it
ill take it out of the hide box and see if it makes any difference
EDIT: can you see it now?
Re: XSI Crash on startup
Posted: Sat Aug 01, 2009 7:59 pm
by vegati
Now there's nothing at all